A clean install takes under two minutes. Here's the full process, plus how to update or remove Sandbox without leaving anything behind.

Installing

  1. Download the installer from the pricing page — a single .exe, roughly 45 MB.
  2. Run it. Windows SmartScreen may show an "unrecognized app" prompt the first time a new build is released — click More info → Run anyway. This is normal for independently-distributed Windows apps and disappears as the build accumulates reputation.
  3. No sign-in during the trial — Sandbox opens straight to your workspace. No card, no email, no account to set up.

That's it — you're in, with 300 trial credits and full Pro-level access for 3 days.

Updating

Sandbox checks for updates on launch and applies them automatically in the background; you'll see a small "Updated to vX.X" notice on next open. To update manually, go to Settings → About → Check for updates.

Uninstalling cleanly

  1. Open Windows Settings → Apps → Installed apps.
  2. Find "Sandbox AI" and choose Uninstall.
  3. This removes the app and its local cache. If you're still on the free trial (no account created), your trial data lives only on this device — reinstalling starts a fresh 3-day trial. If you continued past the trial via the in-app payment link, your account, workspace history and billing are stored in the cloud and untouched — reinstalling and signing back in restores everything.

To fully delete a paid account and its cloud data, use Settings → Data → Delete account inside the app before uninstalling, or contact support.

Common install issues

  • "This app can't run on your PC" — you're likely on 32-bit Windows or below Windows 10 21H2; see system requirements.
  • Installer blocked by antivirus — some antivirus tools flag new/low-reputation installers by default. Allow it once, or download again after a few days once the build has more installs.
  • Stuck signing in after paying — usually a corporate firewall blocking outbound HTTPS to our auth service; see the troubleshooting guide.

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